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Publication date: 28 November 2017
An existing customer goes to his bank to apply for a debit card. The bank required that the customer provide additional supportive documents and complete a pending procedure…
Abstract
An existing customer goes to his bank to apply for a debit card. The bank required that the customer provide additional supportive documents and complete a pending procedure. However, after two visits, the employee failed to inform the customer of the additional procedure that should be completed. With multiple visits to the bank to complete the application, the customer filed a complaint. What should the bank do?
Details
Trade Tales: Decoding Customers' Stories
Type: Book
ISBN: 978-1-78714-279-4
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